Refunds & cancellations

Before work starts

Submitting the order form does not commit you to anything and is not charged. If you cancel before design work begins, the 50% deposit is refunded in full.

After work starts

Because projects are delivered in two business days, work begins immediately once your content is confirmed complete. If you cancel after the build has started but before the first preview is delivered, the deposit covers the work already completed and is not refunded; nothing further is charged.

Once the first preview has been delivered, the design fee is non-refundable, since the work has been produced and shared. Your included revision rounds remain available to get the result right.

If we miss the two-day deadline

The delivery guarantee is simple: if Quickxify confirms in writing that your content is complete and then fails to deliver your preview within two business days, you do not pay for the build. Any deposit already paid is refunded in full and the finished site is still yours.

The guarantee covers the package price. It does not cover add-ons already delivered, third-party costs such as domain registration, or delays caused by incomplete content, scope changes after the clock starts, or feedback and approvals we are waiting on from you. In those cases the clock pauses and a new date is agreed in writing rather than the guarantee being triggered.

If we cannot deliver at all

If Quickxify is unable to deliver the agreed scope, you receive a full refund of amounts paid for the undelivered work.

Delays caused by missing content

The two-day clock only starts once we confirm your content is complete, so a project waiting on your assets has not started and is paused rather than cancelled. A delay on the content side does not trigger the delivery guarantee and does not trigger a refund.

Third-party costs

Domain registrations, hosting plans, stock licences and paid integrations are bought from third parties and are refundable only under those providers' own policies.

The monthly care plan

The care plan is billed monthly and can be cancelled at any time. Cancelling stops the next payment; the current month is not pro-rated. Your website remains yours and continues to work — you take over hosting on your own account, and we help you move it across.

How to request a refund

Email us with your business name and what you would like to cancel. Requests are answered within two business days, and approved refunds are returned by the original payment method.