Refunds & cancellations

Enquiring costs nothing

Submitting the order form does not commit you to anything and is not charged. You can send a brief, change your mind, and never hear from us about payment.

Your first look is free

We design your first look and send it to you before any money changes hands. If it is not what you wanted, you tell us and that is the end of it — you walk away owing nothing, and there is no invoice to cancel.

This is not a refund, because nothing has been paid. It is the reason the promise on the rest of the site is worded as "you do not pay" rather than "we will pay you back".

Full refund any time before launch

Once you approve the direction, the build is 50% to continue and 50% on completion. If you change your mind at any point before your site goes live — during the build, during revisions, or while reviewing the finished version — you can ask for a full refund of everything you have paid, and we will return it.

You do not have to justify the request. "I have changed my mind" is enough.

After your site goes live

Once the site is published on your domain and handed over, the project fee is no longer refundable. At that point you own the finished website, its code and its content outright, with no ongoing platform fee — the thing you paid for has been delivered and is yours to keep, so returning the fee as well would mean giving the product away.

If something is wrong after launch, that is not a refund question and we do not treat it as one. Tell us and we will fix it.

If we miss the delivery date

Separate from the refund window, and it applies even after launch: Miss the delivery date we confirm and you do not pay. Quickxify confirms your delivery date in writing once your content is complete, and if that date is missed you do not pay for the build. Anything already paid is returned in full and the finished site is still yours.

The guarantee covers the package price. It does not cover add-ons already delivered, third-party costs such as domain registration, or delays caused by incomplete content, scope changes after the clock starts, or feedback and approvals we are waiting on from you. In those cases the clock pauses and a new date is agreed in writing rather than the guarantee being triggered.

If we cannot deliver at all

If Quickxify is unable to deliver the agreed scope, you receive a full refund of everything paid, whatever stage the project reached.

Delays caused by missing content

The clock only starts once we confirm your content is complete, so a project waiting on your assets has not started and is paused rather than cancelled. A delay on the content side does not trigger the delivery guarantee — but it does not affect your refund rights either, which stay open until the site goes live.

Third-party costs

Domain registrations, hosting plans, stock licences and paid integrations are bought from third parties on your behalf. Those are refundable only under the relevant provider's own policy, and they sit outside both the refund window and the delivery guarantee.

The monthly care plan

The care plan is billed monthly and can be cancelled at any time. Cancelling stops the next payment; the current month is not pro-rated. Your website remains yours and continues to work — you take over hosting on your own account, and we help you move it across.

How to request a refund

Email info@quickxify.com with your business name and what you would like to cancel, or call (647) 570-0334. Requests are answered within two business days and approved refunds are returned by the original payment method.